After previous moans & grumbles about this crap company, I had intended to just quietly un-subscribe and say no more about them publicly. I had written a polite e-mail of complaint centred around their consistent failure to deliver full match commentary (at least five times out of ten league matches so far this season). The complaint also referred to previous seasons 'frustrations'. Their response simply demonstrated that they hadn't read it and although I had suggested to them what they could do to 'rectify' the situation and keep me as a customer, they declined on the basis that this was a 'one off'!
So, I had cancelled last week and thought F' 'em, I'd rather listen to Radio Lancashire for occasional updates from Derek than keep paying Morecambe Player and then getting frustrated when it fails... AGAIN!
But, as I said, I decided not to have another public rant about how rubbish they are. "They" of course being the company that takes the profit not the lads who deliver the commentary who have become noticeably more confident, entertaining and professional in their delivery over the past few seasons. Even the Barnet fella last Saturday! Not sure why a Barnet fan was commentating from Bradford on a Morecambe game... that was probably explained during the first five to ten minutes of the match... when Morecambe Player wasn't working!
So to today... Phone call this evening, it went something like this...
"Hello, Mr Fitton?"
"Yes"
"Hi, I'm calling from Morecambe football club, we've got a promotion that you may be interested in".
"Okay" *thinks to self* 'someone needs to update their database if they are going to sell me something! Perhaps it's to promote Saturday's game, that would be good...'
"We're trying to get people to join Morecambe Player, we're offering access until December for just four pounds..."
"Err, can I stop you there, are you actually from Morecambe football club?"
"No, I'm actually from Perform, the company that manages Player"
"Right, so do you know I complained to Perform about Player?"
"...no"
"Well, I did, and I'm far from happy with the response..."
I read the e-mails and responses and explained how frustrating it was when it fails etc.
"...well, I'm not authorised to offer you anything"
"no, I didn't expect so, but you are at Perform, so you could speak to customer services now you have spoken to me and if you want, you can pass my phone number on to them"
"mmm, well, I can understand why you aren't happy, so I suppose you aren't interested in the offer?"
"No, so are you going to speak with customer services?"
"Well, there is probably no point, your e-mail was very clear about your complaint, so there's probably not much point".
"Right, will you please make sure you remove my phone number from your database"
"Yes..."
"Thank you, good bye"
So they will cold-call to get customers back but can't be bothered to listen and act upon polite complaints?
This company really are rubbish. I hope that when the club's contract runs out, they review it and realise that they could easily do this themselves and probably make more money by doing so. Unless the club is on an amazing deal, tell Perform to go away and take their flaky-service, advert-laden, identi-kit web site with them!