AppleShrimp wrote:If it helps I’ve just tried to logon myself and the account number or reference number is your four digit code on the email with two zeros at the front.
Then your password.
Eg Account number from email 1234 therefore your client reference number is 001234
Works fine after that.
Hope that helps.
CA
Hi Charlie, as you say login was fairly straight forward but unfortunately it didn’t work fine after that. My problems began with only receiving one email for 2 season tickets so we were missing an account number. Luckily we live fairly close so it was a trip to the club and spoke with Martin which produced my other account number. We needed both accounts to enable us to buy 2 tickets each as my Brother-in-law and his niece were accompanying us and we wanted to be seated together.
We joined the queue at 11.45 at number 449 and when our turn came attempted to buy 3 adult and 1 child Cat 1 tickets. Even though we selected ‘all areas’ there were none available so we selected Cat 2. These went into our basket and that’s when the problems really started. It was impossible to re-assign one of the tickets to my name even though I was in the network or assign the other 2 to my Brother-in-law and niece. We tried constantly until our 30 mins was almost up and had to delete the 2 of the tickets and just pay for the 2 that are assigned to my wife.
Really not happy, even though I was told we could buy 2 tickets each and had promised we would get them we are now in a position of having 2 tickets with the same name and a disappointed brother-in-law and niece.
On top of that the print at home tickets which, for some reason you have to pay to use your own paper and ink, haven’t yet arrived. We are travelling in a couple of days to make a long weekend break so hopefully they’ll be here before we depart.
No complaints about Martin and his crew who did their best to help but the booking system is appalling and made a high of yesterday’s result turn into a very stressful and thoroughly awful day.
It really isn’t like me to go off on a rant so maybe this will show how bad it was and not ‘fine’ as you say.
