Shrimpsscene wrote:is it access to the site or world callum?
been working fine all afternoon mate
might be a pc problem??
let me know
cheers sean
quinny wrote:Callum
I am going to take all the feedback I get from supporters because it is clear that you are not getting the service we all expect from the people who deliver the site.
Please note that we are doing all we can at our end to provide a service as Sean O'Connor's croking voice will tell you today after he commentated on the full game live for 90 minutes.
It is disappointing that it seems like he may have done this for no reward this afternoon.
We are still doing all this voluntarily from our side unlike other clubs and that is what makes the problems even more frustrating.
Quinny
Callum wrote:
- Commentary: When I can get on the match day console its never on there. I have to search the website to find a link hidden amongst all the other football league clubs.
- Other Clubs Site: Part of paying for the site is to be able to see other clubs sites, never been able to access one yet.
- Highlights: As said before on here, we only get our goal and there's probably more coverage on Goals on Sunday or ITV.
- Match Day Live On Your Mobile: There's a big advert for it on our front page but when you click on it you get the all too familiar error page.
- Desktop Alerts: I read somewhere when signing up you could get desktop alerts about news extra, great! Where is it?
The only thing that does work are all the adverts.
I'm sure I've missed things out but I wouldn't even use it if it was free let alone spend money on it. Premium TV have a bad reputation as it is, I don't understand why the club didn't do something themselves.
Callum wrote:
- Other Clubs Site: Part of paying for the site is to be able to see other clubs sites, never been able to access one yet.
Dear Callum,
Many thanks for your email; I'm sorry that you are experiencing problems with the service that you are trying to access.
It would appear that the problems you are experiencing may be connected to the application of Digital Rights Management (DRM) software to the content of the site. We applied Microsoft DRM technology to the site content in order to protect the digital rights of your club. DRM technology is designed to prevent the copying and file sharing of the digital content.
DRM technology requires you to have the most up-to-date versions of system software such as Windows Media Player and Internet Explorer, it also requires your computer set up to be correct, so that none of the software or settings are conflicting.
As there are a large number of issues that may be causing the problems on your computer, the best advice we can offer is to direct you to our help page. Contained in the help page are descriptions of how to solve a number of different problems that may have occurred, please click on the following link to access the help page;
http://ct.drmnetworks.com/index.html?em ... tworks.com
http://www.performgroup.com/page/FAQ
http://support.microsoft.com/?kbid=891664
We have found that the vast majority of subscribers with technical problems have managed to view the content with no problems once they have worked through the advice contained in the help page.
(It may also be useful to look at the help page contained on your clubs website.) If you still can't resolve the technical issues you are experiencing then please contact us again, please mark the subject of this reply to be 'DRM1' so that we can identify your email correctly.
Best regards,
Morecambe World Web Support
Christies Child wrote:Could be because of other events in my life at the moment, but I feel very annoyed about this subject which putting it bluntly feels like a con.
I've paid good money to receive a service that quite frankly I'm not getting.
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