That's it, I've had enough. I actually find the problems that Player constantly have winds me up and p***es me off too much. Player's customer service is non-existent, when I complained to them in the past I was sent details explaining how to log on! They (not at the club, Sean or Lance) clearly didn't even bother reading the e-mail.
If this was a free service, then fair enough, but it is paid for and is run by a commercial enterprise.
Sean, I'm happy for you to forward my e-mail address to anyone at Player if they want to contact me directly.