O/T Royal Mail and TNT
Posted: Sun Dec 06, 2009 12:40 pm'er indoors works at the local hospital and told me of growing instances where out-patients are missing the appointments due to the late delivery of their appoinment details.
It appears that all the outgoing mail is contracted to TNT who in turn deliver it to the Royal Mail for forward delivery to you and I. Recently there has been increasing instances where it has taken up to 6 weeks for a delivery to the out-patient and that's within the local area!
When an appointment is not kept, the hospital have to investigate the reasons as to why which involves yet another TNT handled piece of correspondence.
The number of missed appointments are increasing, resulting in additional resources to be wasted due to having to investigate the reasons as to why. As you would expect neither TNT or the Royal Mail appear to be taking responsibility and all the while things get progressively worse.
Maybe its time that we turned the clocks back and got back to the days of competance and pride in giving a service......or is that living in cloud cuckoo land?
It appears that all the outgoing mail is contracted to TNT who in turn deliver it to the Royal Mail for forward delivery to you and I. Recently there has been increasing instances where it has taken up to 6 weeks for a delivery to the out-patient and that's within the local area!
When an appointment is not kept, the hospital have to investigate the reasons as to why which involves yet another TNT handled piece of correspondence.
The number of missed appointments are increasing, resulting in additional resources to be wasted due to having to investigate the reasons as to why. As you would expect neither TNT or the Royal Mail appear to be taking responsibility and all the while things get progressively worse.
Maybe its time that we turned the clocks back and got back to the days of competance and pride in giving a service......or is that living in cloud cuckoo land?
