John L wrote:Seems strange to cut back on services when there are probably more parcels sent and received than ever, thanks to the growth of online shopping
I think Post Office were very late to the party with online shopping and were behind the likes of Evri (previously Hermes, Collect plus etc), DPD, Amazon, etc., especially with things like Sunday deliveries, lack of live tracking etc., and had to be dragged kicking and screaming into the modern World to compete.
Lots of places accept parcels for, say, returns, such as Matalan and other supermarkets, lots of small garages and convenience stores accept Evri and DVD parcels, there are more and more Amazon lockers appearing plus other lockers for both receipt and return of online shopping parcels. Of course, places like M&S, Asda, etc have their own "boxes" in store for online returns of their goods.
Even post offices are starting to accept Evri parcels which is strange as they're competing against themselves, but I suppose it drives customers into post offices in the hope of buying other things.
Quite surprised the other day as we ordered something that turned out to be delivered by DPD, and we got an email giving us the option of having it delivered to the local co op if we weren't going to be in at the scheduled delivery time. Our son who lives away gets the option from DPD of having parcels delivered to a nearby garden centre if he's not going to be in.
Far more convenient to pick up and drop off from other places as they're usually open later at night and usually open on Saturday afternoons and Sundays, unlike post offices.
I think ultimately, it's the restricted opening hours of post offices that will kill them.