Refund for online ticket

[Potted Shrimp]

I pre-bought a ticket for the game today, I am travelling from Devon but my hire car hasn’t arrived due to an error and I won’t make the game. I have contacted reception who were helpful , but all they could do was put me through to the club shop which I have phoned a few times but can’t get through. I have left a voicemail.

Would the club refund the ticket or allow me even to swap it given the exceptional
Circumstances, as I am gutted I can’t make the game. I can’t usually attend weekend games due to my work so I can only make a few games a season.